Last updated: 9 September 2026
These terms govern the use of getvexaa.com and the AI voice assistant services provided by VEXAA ("we", "us"). By using the site or engaging our services, you agree to them.
VEXAA designs, builds and operates AI voice assistants that place and receive telephone calls on behalf of a client business. Work is scoped in a separate written agreement or proposal with each client. Where that agreement and these terms differ, the agreement governs.
You keep control of who gets called, and you carry the legal responsibility for that. In particular, you agree that:
Calls are recorded and transcribed so they can be reviewed for quality and compliance. You are responsible for the notices and consents required in the jurisdictions you call into.
These terms apply to the VEXAA text messaging programme and to text messages VEXAA sends on behalf of a client business.
If you are a client using VEXAA to send messages, the responsibilities set out above apply to your messaging as they do to your calling: you are responsible for obtaining and recording valid prior express consent, for honouring opt-outs we pass to you, and for complying with the Telephone Consumer Protection Act and applicable CTIA and carrier requirements.
The service depends on third-party telephony, speech, AI model, hosting and CRM providers. Their availability, pricing and terms are outside our control, and changes on their side may affect the service. We will tell you about material changes we become aware of.
Setup and recurring fees are set out in your agreement or proposal. Usage-based costs charged by telephony and AI providers are passed through as described there. Fees are non-refundable except where your agreement says otherwise or the law requires it.
We aim to keep the service running, but we do not promise uninterrupted or error-free operation. Calling systems depend on carriers, third-party platforms and authorisation credentials that can fail. We will make reasonable efforts to restore service and to tell you when something is down.
VEXAA retains ownership of its software, prompts, configurations and tooling. You retain ownership of your own contact data, brand assets and content. You grant us the limited right to use them to deliver the service.
Each side will keep the other's non-public business information confidential and use it only to perform or receive the service.
VEXAA does not provide legal, financial, tax or investment advice. Anything an assistant says on a call is generated on behalf of the client business and is not advice from VEXAA.
To the fullest extent the law allows, VEXAA is not liable for indirect, incidental, special or consequential losses, or for lost profits or lost business. Our total liability arising out of the service is limited to the fees you paid us in the three months before the event giving rise to the claim.
You agree to indemnify VEXAA against claims arising from the lists you supply, the outreach you direct, or your failure to meet the legal responsibilities described above.
Either side may end the engagement as set out in the applicable agreement. On termination we will stop calling, and on request we will return or delete the data we hold for you, subject to any records we must keep to honour do-not-contact requests.
We may update these terms. Material changes will be reflected in the date at the top of this page.